When I asked what should be done with my faulty DVD's you responded with this:
I am sorry to hear about the problem you experienced with your shipment. I have placed a new order for the item. There is no charge for this replacement. We also would like you to return the defective order at our expense. Please contact our shipper and arrange a date and time for the order to be picked up and returned to us.
Which was great! But when I called your shipper and had the date arranged it was for today between 8am and 1pm. Because I would be at home between those hours. And what do I find when I get back home later? That your shipper showed up at 6pm. That's five hours later, Amazon. Were the hours between 8am and 1pm not enough? I certainly felt like it was a long enough time. Standing and waiting at the door.
Luckily someone was home and everything turned out OK. I did like the fact that there wasn't much of a hassle to replace the DVDs, but, really, five hours?
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